PulseHQ docs bot answers 81% of support questions before a human sees them
PulseHQ ships a real-time analytics SDK used by 4,000+ engineering teams. Their two-person developer relations team was the bottleneck for everything from "how do I install this" to deep performance debugging.
The challenge
The team got 600+ support questions a week — 80% of which were already answered in their docs. New SDK releases caused spikes that overwhelmed the inbox for days at a time.
What we built
We trained a docs-grounded bot on the full API reference, changelog, and a year of helpdesk threads. The bot ships code snippets in Python, TypeScript, and Go — and refuses to answer billing or roadmap questions, escalating those to humans.
The outcome
The bot handles 81% of incoming questions end-to-end. The DevRel team now spends time on integrations and content, not first-line triage. Time-to-first-answer dropped from 8 minutes to under 3 seconds.