From kickoff to live chatbot in 4 steps.
No agency theatre, no 60-page deck. One discovery call, then we build. Most projects ship in under two weeks.
Brief & discovery
A 30-minute call where we map what your customers ask, what your team gets bogged down in, and which channels matter. We leave with a written success definition.
- · Goals doc
- · Channel decision
- · Eval question set
Knowledge ingestion
You hand over docs, FAQs, helpdesk archives, and a website URL. We chunk, embed, and index everything in Pinecone or Chroma — with metadata so retrieval can filter accurately.
- · Vector index
- · Cleaned dataset
- · Source map
Tuning & evaluation
We run the bot against your eval set (40–100 real questions) and tune retrieval thresholds, system prompt, and tone until it passes your bar. You see every test pass and fail.
- · Eval report
- · Tuned prompt
- · Tone guide
Deploy & monitor
Bot goes live on the chosen channels with handoff routing tested end-to-end. We watch the first 100 conversations, catch any drift, and hand over the analytics dashboard + admin guide.
- · Live chatbot
- · Analytics dashboard
- · Admin guide PDF
A bot is a relationship, not a one-off.
Weekly review
Your team gets a digest of top intents, gap topics, and the questions the bot couldn't answer.
Quarterly retrain
Included on Pro and above. We mine failed sessions for new training data and re-embed.
In-app order chat
Need a fix or a new content drop? Chat with our team directly inside your order page.