Service
Conversation Analytics
A custom dashboard that shows volume, resolution rate, top intents, gap topics, and CSAT — built so your support lead can act on it without a data analyst.
What's inside
- Top topics + frequency over time
- Resolution vs handoff rate by topic
- CSAT and feedback signal
- Gap topics flagged for retraining
How we deliver it
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01
Define the 6 KPIs that matter to your team
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02
Wire event tracking + tagging
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03
Build dashboard in Metabase / your analytics stack
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04
Train your team on weekly review ritual
What you walk away with
Dashboard access for up to 5 seats
90-day rolling KPI tracker
Weekly review ritual playbook
Ready when you are