Services
Six services. One outcome:
Six services. One outcome:
your customers get answered.
Each service ships with a clear deliverable and a way to measure whether it worked. Pick what you need or take the bundled plan.
RAG Knowledge Base Training
A vector-grounded knowledge base trained on your real content.
- Document chunking optimised per content type
- Embeddings tuned to your domain vocabulary
- Hybrid keyword + vector retrieval
Omni-channel Deployment
Deploy one assistant to website, WhatsApp, and Slack — same brain, different surfaces.
- Channel-aware response formatting (markdown, voice, attachments)
- Single conversation thread per customer across channels
- WhatsApp Business API onboarding included
Human Handoff Design
A clean escalation flow so customers never feel stuck with a bot.
- Sentiment + intent triggers for escalation
- Context-rich handoff with conversation summary
- Routing to email, Slack channel, or helpdesk
Conversation Analytics
A weekly health check on what customers ask — and where the bot misses.
- Top topics + frequency over time
- Resolution vs handoff rate by topic
- CSAT and feedback signal
Continuous Prompt Tuning
Quarterly retraining sessions so the bot keeps up with your business.
- Quarterly knowledge ingestion sweeps
- Failure case mining from analytics
- A/B prompt experimentation
Multilingual Support
Speak your customers' language — natively, not via Google Translate.
- Native language detection per session
- Locale-aware answers (currency, dates, region)
- Cultural tone calibration per language
Ready when you are