Service
Human Handoff Design
When the bot detects frustration, an irreversible action, or a topic outside its training, it routes the conversation — with full context — to the right human in the right channel.
What's inside
- Sentiment + intent triggers for escalation
- Context-rich handoff with conversation summary
- Routing to email, Slack channel, or helpdesk
- Round-robin or skill-based agent assignment
How we deliver it
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01
Map handoff scenarios with your support team
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02
Configure routing destinations per scenario
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03
Define what context the human receives
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04
Test escalation flow with real cases
What you walk away with
Escalation rules document
Routing rules in your helpdesk
Handoff playbook PDF for your support team
Ready when you are